Help & Support


Order Issues

Order Issues

Having trouble with your Khumbula order? Find solutions quickly in our helpful FAQs below, or reach out to our friendly support team for further assistance.

Faulty/Damaged Items?

We understand that receiving a damaged item can be frustrating. If your African art arrives in less-than-perfect condition, don't hesitate to contact us immediately. Our friendly customer service team is here to help. Please contact us as soon as possible upon discovering the damage, and we'll work with you to arrange a replacement or a full refund, ensuring you receive the beautiful African artwork you deserve.

Missing Items

Sometimes, mistakes happen during the shipping process. If you discover an item is missing from your order, please let us know right away. We'll thoroughly investigate the issue and ensure the missing piece from your African art collection reaches you promptly. Simply contact our customer service team, and they'll get things moving to get your complete order delivered.

Wrong Item Received

We want to ensure you receive the perfect piece of African art for your space. If you happen to receive an incorrect item, there's no need to worry! Contact us as soon soon as possible, and we'll arrange for the correct item to be shipped to you at no additional cost. We'll also handle the return of the incorrect item, making the process as hassle-free as possible.

Can I change or cancel my order?

We strive to fulfill orders as quickly and efficiently as possible. However, we understand that circumstances can change. If you need to make changes to your order or wish to cancel it altogether, please contact us as soon as possible. While we can't guarantee changes or cancellations once an order has been processed, our team will do their best to accommodate your request whenever possible.

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Traditional African art, home-ware and products.

Got questions?

Speak to our friendly team +44 289 621 6547

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